Application of section 8 of Quality System standard (BS ISO 9000:2001) on a fast food restaurant

8. Measurement, Analysis & Improvement 8.2 Monitoring and Measurement 8.2.1 client Satisfaction This important sectionalization of standard requires that presidential terms consider how they admonisher training relating to guest light of how they meet their requirements. Every organisation can al substances be improved by reflecting the client require and requirements, therefore, they should collect development on the wants and the needs of customers to come up their opinion, better visit their expectations, their thinking, their ideas and valuate their satisfaction with product and services. Managers should take a focussing themselves what customers feel about the product, what bothers them and which features saucy product should baffle. There argon a variety of methods for understanding customer needs: channelize contact with the customer, failure-related information showing when customer needs atomic number 18 not being met, or surveys. To give tongue to an d comprehend to the customer is paramount to understanding their real needs and requirements, therefore, the pet methods is direct contact with the customer. The only reliable way to be intimate how satisfied customers really are is to ask them. Regarding to our straightaway food, to understand how satisfied a fast-food customer base is, a questionnaire is likely the cheapest and speediest method. But it is not as simple as it seams. The way in which a questionnaire is administered will have a bully impact on the cost and quality of information provided. We have to plan carefully the frequency of this survey: as come up as often could be as well intrusive for our customers, too fewer could be not enough to collect suitable information. wizard month all(prenominal) semester is a good compromise. During this time every table must have a questionnaire, to charmher with a pen, to obtain the customer to draw it up. We must ensure that the questions we ask to our customer are the right ones and that they are not... ! If you want to get a full essay, order it on our website: OrderEssay.net

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