Friday, December 21, 2012

Report on the Investigation of West Indies Yacht Club Resort

Report on the Investigation of West Indies Yacht company Resort (WIYCR) I)Investigation Summary In British Virgin Islands (BVI), there argon generally five upscale hotels and WIYCR is one of them which is illustrious for its boat collection as well as its make of the line sailing instruction programs. The resort staff is self-possessed of expatriate managers and local employees. This terminations in cultural communication line of works and arises issues on cross-cultural management for the managers. After the investigation, there are mainly four problems including the high level of expatriate turnover, the remarkable revolt of the number of guest complaints, the tension between the expatriate and local staff, and finally the lack of motivation of the locals in their work. All the problems preceding(prenominal) are not caused by the lack of technical or professional staff, however, they can be explained by cultural differences at heart the organization, and the strict regulations imposed by the local government. The followings are the plan causes of those problems. 1.High turnover rate of expatriate: expatriate managers are frustrated with the performance and practices of local employees. And they do not sacrifice enough international experience and cross-cultural communication and sensitivity training. 2.
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Rising number of complaints: overbooking the resort repayable to the communication problem between head office and the resort, and as a result the resort is understaffed and offering a low feel of service to the customer. 3.Tension between expatriate and the locals: mainly due to the cultural differences between them. Also the labour laws of BVI increase personal credit line protection to them, it is difficult to lay off an unqualified staff. 4. omit of motivation: locals get paid on hourly terms and get a raise each year without a review, they are not concerned about the extra silver such as tips. II)Possible Solutions The possible best etymon to the cultural differences within WIYCR is to promote cultural unity by... If you pauperization to get a full essay, order it on our website: Orderessay

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