Employee Empowerment Myths and Realities

VOLUME 2 NUMBER 2 1994 Employee Participation and sanction Programs Problems of Definition and Implementation Carl A. Rodrigues Introduction The fierce, competitive environment currently existing throughout the globe is forcing many organizations to transform themselves to a new epitome for manufacturing[1], including role assurance[2]. Organizations are being forced to implement programs which lease under ones skin to improve their operations and caliber so they can divine process their customers better than can their competitors[3]. A program which many organizations countenance implemented or are attempting to implement is total superior management (TQM). The concept of quality has been discussed by numerous writers (e.g.[4,5,6]). The destination TQM has many meanings. In general, however, it means an organization having a long commitment to ongoing improvement of quality throughout its entire system, with all in all employees at all levels in all subunits and subsidiaries actively participating[7,8]. It also means an organization producing goods and/or services which occupy or exceed consumers expectations at the lowest possible cost[9-13], as well as doing things right the first time[2].

According to Juran[14], quality consists of two basic dimensions: crossing performance that results in customer empowerment in Organizations, Vol. 2 No. 2, 1994, pp. 29-40 © MCB University Press, 0968-4891 satisfaction and freedom from product deficiencies, which avoids customer dissatisfaction (p. 332). The American Society of Quality Control supports the stipulation management of quality to mean the activities that are generally associated with quality improvement in the organization[15, p. 176]. Built into the TQM concept is the notion that all employees in the organization provide a service, not save to the external customer, but to also to their colleagues. Therefore, the customer is anyone for whom a service is rendered both inside and outside organizational boundaries[8]. The Baldrige National... If you want to get a full essay, order it on our website: Orderessay

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