The water company and how the framework provided by UK water industry affects it

OFWAT

We, the Office of piddle Services (Ofwat), are the economic regulator for water and sewerage services in England and Wales. At the endorsement the functions rest formally with the Director General of pee Services. From 1 April 2006 the functions transfer to the Water Services Regulation Authority.

We make our decisions on an individual basis of the Government, but we work closely with:

- the Secretary of State for Environment, victuals and Rural Affairs and the Welsh Assembly Government;

- the Consumer Council for Water (CCWater), which is an independent organisation that represents customers interests and deals with your complaints;

- the Drinking Water Inspectorate, which sets standards for the quality of drinkable water;

- the Environment Agency, which regulates and enforces water abstraction consents and quality standards in inland, estuarial and coastal waters; and

- Natural England and the Countryside Council for Wales, on environmental issues.

We do this by:

- setting limits on what companies can prime you;

- ensuring companies are able to carry out their responsibilities under the Water Industry Act 1991 as updated by section 39 of the Water Act 2003;

- protecting the standard of service you dumbfound;

- encouraging companies to be more efficient;

- meeting the principles of sustainable development; and

- helping to encourage competition where appropriate.

The companies we regulate tote up most households in England and Wales. We set price limits at a level that allows well-managed companies to finance the services they deliver. We set price limits that are as high as they need to be, but no higher. They will allow water companies to meet your need sufficienty and the needs of the environment while continuing to deliver a caoutchouc and reliable service.

We help to improve water and sewerage services

As a result of regulation, the industry has achieved huge...

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