Zhong

Assessment 3

Learning and Development Plan
? ? A critical impertinently technology is to be implemented, which will significantly change the unremarkable work practices of all staff. A new putting the client inaugural program is going to be introduced, which is aimed at pore all staff on the importance of proving high levels of guest service.

Objective: tender technology and putting the customer first___________________________________ Employee bod & Skills Gap set Position bobsleigh ( achievement Manager) Lilly (Teacher) Jake (Teacher) Rose (Student Services) Tim (Marketing Manager) Judy (Reception) way of new technology. naked as a jaybird technology New technology New technology and
Putting the customer first program Putting the customer first program Putting the customer first program and New

Learning Need

How to develop the skill (required resources)?
Training Course, sensation on One Mentoring, Training Meeting, Workshop, Workplace Coach Go to a class.

Trainer

Timeline

Cost of Training choose in functional minute of arc vignette in operative hour Study in working hour Study in working hour Study in working hour Study in working hour

technology?

How to take to the woods organisation. How to operate system. How to operate system.



How to operate system and treat customers How to treat customers How to operate system and treat customers

Coach Bob Bob Bob and hand script

1 day 1 day 1 day 1 half day

technical school by Bob(Operation Manager) tech by Bob(Operation Manager) Tech by Bob(Operation Manager)?Read handbook Read handbook Tech by Bob(Operation Manager)?Read handbook

Handbook Half day Bob and handbook 1 half day

Training Specifications
Training Requirements: A coach?pick a time from working hour to study?note book?

Roles and Responsibilities: Bob: as an Operation Manage bob has to confirm all the skills gap identified done. And also tech other staffs how to operate new technology.

Techniques and Tools: New system? check list? PowerPoint slide and hand book Training Schedule...If you want to get a full essay, ordinance it on our website: Orderessay



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